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Site on Transition Management

Tag: service operation

Sourcing for operational readiness

Why operational readiness matters! An organization that doesn't prepare for the operational phase can be found struggling with issues long after the introduction and as a result will have a lower return on their investment. The Benefits of first time right The cost for resolving an issue is generally significantly higher when the service is… Read More Sourcing for operational readiness
April 25, 2017December 25, 2022 dimitri geelenLeave a comment

AGILE PROCESSES: Are you using the Service performance scorecard correctly? (hint: don’t use it as a disciplining tool)

A service performance scorecard can be a great tool to help us focus our attention where it matters most.… Read More AGILE PROCESSES: Are you using the Service performance scorecard correctly? (hint: don’t use it as a disciplining tool)

April 20, 2017December 25, 2022 dimitri geelenLeave a comment

About Opsasto

The OPSASTO approach is a write-up of good practices from my seven years at Shell as a Supportability and Transition Management Lead… Read More About Opsasto

April 13, 2017December 25, 2022 dimitri geelen1 Comment
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