The support model describes how support needs are being fulfilled, which functions are available, and who provides the functions. It also facilitates the discovery of stakeholder priorities and alignment of their views. download full article OR READ THE FULL ARTICLE HERE
The sourcing activities are the first steps on a path of a mostly long term and close relationship with a service provider. It’s often also the first opportunity to exchange expectations, to verify assumptions and the point where you start building a common understanding of the agreement that is being put in place. Including Opsasto… Read More Learn how to source for secure and reliable IT services
Most investments decisions are driven by the benefit and return we expect to get from the money we invest. There is either a business opportunity that we want to exploit or we want to increase our net gains by improving the efficiency and effectiveness of our operation. As business operations start to become more reliant… Read More The importance of the Business Impact Assessment in the Digital economy.
Why operational readiness matters! An organization that doesn't prepare for the operational phase can be found struggling with issues long after the introduction and as a result will have a lower return on their investment. The Benefits of first time right The cost for resolving an issue is generally significantly higher when the service is… Read More Sourcing for operational readiness
The OPSASTO approach is a write-up of good practices from my seven years at Shell as a Supportability and Transition Management Lead… Read More About Opsasto
