A famous quote from Peter Drucker says "[perfectpullquote align="full" bordertop="false" cite="" link="" color="" class="" size=""]There is nothing so useless as doing efficiently that which should not be done at all "[/perfectpullquote] Businesses do not always have a clear and uniform apporach for prioritsing features in a product backlog. Business Values Points can help to rationlize… Read More USING BUSINESS VALUE POINTS FOR BACKLOG PRIORITISATION
Is the cloud radically new? No.... it is old wine in new bags with a twist. Already at the turn of the last millennium, I was developing, selling and implementing Cloud services for Multrix, a small Dutch independent Cloud services provider “avant la lettre”. Later on, when I was working for Shell Global Functions as… Read More Cloud services, old wine in new bags?!
Die meisten Investitionsentscheidungen beruhen auf dem Nutzen, den uns die Investierung bringen soll, oder der Rendite die wir von dem Geld erwarten das wir investieren. Es gibt entweder eine unternehmerische Chance, die wir ausschöpfen wollen, oder wir wollen unsere Nettogewinne erhöhen, indem wir die Effizienz und Effektivität unserer Geschäftstätigkeit verbessern. Wenn der Geschäftsbetrieb stärker abhängig… Read More test
The control illusion Do you need to know all the facts and possible outcomes before making a decision? Actually you can't , the dynamics of life are too complex to oversee all possibilities. It is a common misconception that we make decisions mainly on rational grounds [perfectpullquote align="left" bordertop="false" cite="" link="" color="" class="" size=""]It is a common… Read More Make better decisions using awareness techniques
on 30 oct 2017 Bernell Geldenhuys Service Management Process Manager at De Sociale Verzekerings Bank asked: "Hi Dimitri, read the article, very good insights and I can definitely see the benefits of this approach. However, I am curious though. Is this all applicable in a DevOps scenario where dev and ops works in 1 team and are fully… Read More Devops and Agile risks are often misunderstood (opsasto Q&A)
The support model describes how support needs are being fulfilled, which functions are available, and who provides the functions. It also facilitates the discovery of stakeholder priorities and alignment of their views. download full article OR READ THE FULL ARTICLE HERE
How to facilitate the dialogue for business led IT and how this complements the bi-modal IT idea What is happening: Business Led IT is growing, business functions are procuring IT services and building their own facilities to support these services. Not always without risk. <more about business IT> Why is this happening: The cause of… Read More IT Service Operating models in an agile world
The sourcing activities are the first steps on a path of a mostly long term and close relationship with a service provider. It’s often also the first opportunity to exchange expectations, to verify assumptions and the point where you start building a common understanding of the agreement that is being put in place. Including Opsasto… Read More Learn how to source for secure and reliable IT services
In this short movie we share the story of James and how he learned that the separation of powers is a good practice for the Governance, Risk and Control of IT services. This way of working is part of the Opsasto practice. Trias Politica of Information Security
