Our guidance has always been quite simple and effective. Do a risk assessment on the issue and then prioritize. … Read More Stop debating different perspectives of the truth. Effective issue management in projects.
A service performance scorecard can be a great tool to help us focus our attention where it matters most.… Read More AGILE PROCESSES: Are you using the Service performance scorecard correctly? (hint: don’t use it as a disciplining tool)
The OPSASTO approach is a write-up of good practices from my seven years at Shell as a Supportability and Transition Management Lead… Read More About Opsasto
INFOGRAPHIC: The eight Opsasto assurances for enabling operational readiness… Read More INFOGRAPHIC: The eight Opsasto assurances for enabling operational readiness
How often did I read or hear this questions and every time I wonder if the person asking it understands the purpose of the ITIL processes… Read More Do ITIL processes still have value in devops? YES!!! (short rant)
The Process Pragmatist infographic… Read More The Process Pragmatist infographic
introducing process pragmatism and touching why this is needed for the governance of cloud services… Read More Introducing the process pragmatist