The support model describes how support needs are being fulfilled, which functions are available, and who provides the functions. It also facilitates the discovery of stakeholder priorities and alignment of their views. download full article OR READ THE FULL ARTICLE HERE
In this short movie we share the story of James and how he learned that the separation of powers is a good practice for the Governance, Risk and Control of IT services. This way of working is part of the Opsasto practice. Trias Politica of Information Security
The support model describes how support needs are being fulfilled, which functions are available, and who provides the functions. A workshop helps discover the support needs and who can fulfill them. Through this process of discovery the stakeholders also align their priorities and views. … Read More The Support Model Workshop
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introducing process pragmatism and touching why this is needed for the governance of cloud services… Read More Introducing the process pragmatist
